Insights (5)

Insights to Make Memorable Customer Experiences

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

3 February 2024

Digital Trust Pros and Cons

Digital Trust is like counting on a close friend – it means believing that your digital interactions and technologies are reliable, secure, and follow ethical standards. This trust has become super important in today's world, where we're always online and depend a lot on digital platforms.

21 January 2024

Conversational AI vs Virtual Assistant

Branching out from the diverse field of computer science, conversational AI and virtual assistants have emerged as revolutionary developments in virtually every industry. Utilizing natural language processing (NLP), Conversational AI stands out with its ability to foster human-like conversations with users.

13 January 2024

Customer Journey Mapping: Things to Consider

In the competitive business realm, understanding and meeting customer expectations is crucial for success. One effective tool for achieving this is customer journey mapping. It's a methodical approach that allows businesses to visualise the entire customer experience, from initial contact to post-purchase support. However, creating an effective customer journey map requires careful consideration of various factors. In this article, we'll explore some key things to consider when embarking on customer journey mapping.

30 December 2023

Conversational AI vs Predictive AI

In the field of computer science, artificial intelligence has become a crucial part of today's tech scene. It's changing the game in different industries, making workers more efficient in both creative and technical tasks and workflows.

21 December 2023

The Game Changer: How Intelligent Document Processing Solutions are Redefining the Telecom Sector

The telecommunications industry is at the heart of today's digital revolution. With the increasing demand for efficient and seamless communication services, telecom providers are constantly seeking innovative ways to optimise their operations.

12 December 2023

Types of Conversational AI

Conversational AI is a type of artificial intelligence, referring to the technologies that enable computers and programs to understand, process, interact with, and generate human language, mimicking a human conversation. That said, there are various types of conversational AI, and each one of them has specified purposes, unique functionality, and a distinct scope of work.

5 December 2023

What Are the 4 Key Challenges in Digital Transformation?

Embracing digital transformation is a holistic approach that has the potential to reshape your business entirely, leading to remarkable growth, enhanced speed, and improved profit margins. Nevertheless, the process of transforming your business can be challenging. This article delves into the key challenges in digital transformation faced during digital transformation and offers essential insights to guarantee the success of your project.

26 November 2023

What Are Digital Transformation Best Practices and How Can EDC Help?

In today's fast-changing tech world, businesses must embrace digital transformation for survival and success, as it has become essential to achieve a competitive edge. This article delves into crucial digital transformation best practices, including business process change, standards, tips, and roadmaps. Discover how EDC accelerates this journey toward digital excellence.

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