Insights (6)

Insights to Make Memorable Customer Experiences

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

21 December 2023

The Game Changer: How Intelligent Document Processing Solutions are Redefining the Telecom Sector

The telecommunications industry is at the heart of today's digital revolution. With the increasing demand for efficient and seamless communication services, telecom providers are constantly seeking innovative ways to optimise their operations.

12 December 2023

Types of Conversational AI

Conversational AI is a type of artificial intelligence, referring to the technologies that enable computers and programs to understand, process, interact with, and generate human language, mimicking a human conversation. That said, there are various types of conversational AI, and each one of them has specified purposes, unique functionality, and a distinct scope of work.

5 December 2023

What Are the 4 Key Challenges in Digital Transformation?

Embracing digital transformation is a holistic approach that has the potential to reshape your business entirely, leading to remarkable growth, enhanced speed, and improved profit margins. Nevertheless, the process of transforming your business can be challenging. This article delves into the key challenges in digital transformation faced during digital transformation and offers essential insights to guarantee the success of your project.

26 November 2023

What Are Digital Transformation Best Practices and How Can EDC Help?

In today's fast-changing tech world, businesses must embrace digital transformation for survival and success, as it has become essential to achieve a competitive edge. This article delves into crucial digital transformation best practices, including business process change, standards, tips, and roadmaps. Discover how EDC accelerates this journey toward digital excellence.

18 November 2023

Unlocking Retail Success: The Power of Customer Communication Management Platforms

The world of retail is transforming. As consumers grow more digitally savvy and their expectations rise, retail businesses are constantly searching for tools and platforms to facilitate seamless communication.

4 November 2023

Key Trends in Conversational AI Chatbot Solutions for 2023 and Beyond

Conversational AI chatbots have been at the forefront of technological advances in recent years. With businesses, e-commerce platforms, and even individual users increasingly adopting these intelligent agents for various applications, it's clear that chatbots are here to stay.

28 October 2023

What Are The Power of Digital Onboarding in the Insurance Sector

In the ever-evolving insurance sector, adjusting to technological advancements has become a necessity for success. One such transformative innovation that has redefined how insurers engage with their clients is digital customer onboarding and the solutions it provides.

21 October 2023

Intelligent Document Processing (IDP) vs. OCR: What's The Difference

Every business process includes documentation, in which approximately 80% of the data is hidden or trapped. Intelligent document processing is critical to business success because it helps better understand the data and that in return allows you to make better business decisions.

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?

Our Partners