Insights (3)

Insights to Make Memorable Customer Experiences

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.

22 December 2024

Good Communication is Business’ Hidden Opportunity

As markets in almost all sectors grow more competitive and products become harder to differentiate, businesses are now turning to customer experience (CX) as the key to standing out in the crowd. Central to delivering exceptional CX is communication.

10 December 2024

Unlocking Data In Public Services with Intelligent Document Processing (IDP)

Over the last 10 years, government institutions and public service providers the world over have committed to digitization, realizing the importance of the data stored inside decades of accumulated paper-based records. However, extracting value from this data remains a challenge.

25 November 2024

Understanding the Value of Customer Journey Mapping

The ways in which customers interact with a business are multiplying and becoming more complex. What once involved a trip to a physical location, a phone call, or an email, can now encompass chatbots, messaging apps, websites, and numerous other touchpoints.

24 November 2024

The Benefits of Communicating Via Your Customers’ Favorite Channels

Customers prefer to interact with businesses in different ways. Some consider email the ultimate customer support tool while others are more comfortable with social networks.

23 November 2024

IVR Deflection Through Conversational AI

Waiting on hold in a call center queue to get help is often a frustrating experience. In fact, 55% of consumers identify it as the most frustrating part of any customer service experience (Forbes).

11 November 2024

The Conversational Flywheel – Continuously Improving Customer Support

The Conversational Flywheel is an approach to managing customer interactions that enables businesses to meet customer needs through quick, personalized, and cost-effective multi-channel support.

5 November 2024

Four Key Benefits of a Dedicated CCM Solution

For companies that deliver high volumes of communications such as letters, invoices, statements, policies, contracts, and customer correspondence, a CCM (Customer Communication Management) system is a powerful tool.

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

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