Insights (12)

Insights to Make Memorable Customer Experiences

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

29 October 2021

Strategic Partnership with PaySky

EDC is proud to announce our partnership with PaySKY Solutions, the leading digital payments solutions provider in the Middle East & Africa region. The strategic partnership will combine EDC’s standing as a market leader in providing digital solutions and PaySky’s next generation digital payment solutions. Furthermore, the partnership will work towards achieving UAE's vision of not only empowering digital services provision but also moving towards cashless economy proliferation to a variety of sectors such as financial institutions, telecom operators, government organizations & fintechs.

24 October 2021

Biometric Cards Over Forgettable PIN Codes

About 1/3 of the online transactions are dropped because of forgotten passwords, according to a Mastercard Market Intelligent Report. Forgetting passwords is a worry of the past as the future is biometrics. It is well-known that a fingerprint is unique to every individual; and that, no two people share the same fingerprint. Unlocking smartphones using fingerprint without having to remember passwords is effortless.

4 October 2021

Conversational ai in Health Care

With the lockdown and restrictions in place due to the COVID-19 pandemic, many people found it difficult to meet their doctors or have appointments scheduled. This forced patients to contact their physicians, therapists, and pharmacists remotely via messaging platforms as healthcare facilities were inundated with COVID cases. Moreover, people with pre-existing health conditions were designated in the high-risk category for COVID19 susceptibility. Hence, such patients had to adopt to messaging platforms for their physician-patient consultations.

20 September 2021

Make to Print: You Demand! We Deliver!

EDC Print Solutions promises to deliver all your print needs. Whether it is customised printing or packaging solutions, your ideas matter. Our digital print solutions, packaging, design and distribution capabilities have stood the test of time since 2002.

6 September 2021

Towards a Sustainable Future with Eco-Friendly Cards

A study by Mastercard across 24 countries worldwide unveiled that 58% of the customers are cautious of their behavioural impact on the environment and 85% stated that they are willing to take actions to combat the sustainability and environmental issues in 2021. Climate change caused due to global warming is an alarming concern that needs the world’s attention. There is a growing trend in conscious consumption where people are more mindful of their purchases and the impact it has on the environment.

20 August 2021

The Evolving Payment Industry

The COVID-19 global outbreak has brought about a significant change in consumer shopping and payment behavior. The UAE market is rapidly growing with the penetration and increased adoption of the new payment trends.

6 August 2021

Digital Onboarding: Accelerating Customer Acquisition

Onboard a customer fast and realize the revenue faster! Onboarding appears to be a tedious and error-prone process during enterprise-customer initiation engagement. The biggest challenge involves delays in service activation, primarily due to the lack of process clarity and interaction failures with the customers. Earlier, onboarding was predominantly an onsite process that required customer's physical presence at a service point. It now takes less than a minute with a few clicks on the smartphone using customisable apps.

23 July 2021

Digitally Identify and Authenticate Your Customer

Digitization is making its way through diversified business and its processes. Owing to the increasing penetration of digital trends, one such business process of “Knowing Your Customer” has evolved from the conventional physical documentation method to electronic means. On 24 January 2021, The Khaleej Times reported that the Central Bank of UAE has imposed financial sanctions on 11 banks for

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