Insights

Insights to Make Memorable Customer Experiences

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

23 July 2024

Improved Customer Satisfaction With Advanced Conversational AI

Intuitively, we recognize that happier customers are willing to spend more with a brand and are less likely to switch to a competitor.

13 July 2024

Exploiting Fintech Growth In The Middle East With Accelerated Onboarding

In the Middle East, the Fintech sector is booming. However, improved performance means greater competition and a need for businesses to differentiate themselves.

2 July 2024

How Intelligent Document Processing Can Streamline Your Accounts Payable Function

In the modern business environment, automation has the potential to improve efficiency and significantly reduce costs. Yet many organizations still need help to realize its full potential.

2 July 2024

25% More Customer Satisfaction, 30% Less Cost. What’s The Secret?

NLU and intent management are built on advanced AI technologies, resulting in conversational customer support solutions that better understand customers' language use and their goals.

13 February 2024

Measuring Digital Transformation ROI

Digital transformation is critical for businesses looking to stay relevant, competitive, and resilient in today's technology-driven era. It involves using cloud computing, artificial intelligence, and data analytics to restructure workflows, optimize customer experiences, and redefine business models.

3 February 2024

Digital Trust Pros and Cons

Digital Trust is like counting on a close friend – it means believing that your digital interactions and technologies are reliable, secure, and follow ethical standards. This trust has become super important in today's world, where we're always online and depend a lot on digital platforms.

21 January 2024

Conversational AI vs Virtual Assistant

Branching out from the diverse field of computer science, conversational AI and virtual assistants have emerged as revolutionary developments in virtually every industry. Utilizing natural language processing (NLP), Conversational AI stands out with its ability to foster human-like conversations with users.

13 January 2024

Customer Journey Mapping: Things to Consider

In the competitive business realm, understanding and meeting customer expectations is crucial for success. One effective tool for achieving this is customer journey mapping. It's a methodical approach that allows businesses to visualise the entire customer experience, from initial contact to post-purchase support. However, creating an effective customer journey map requires careful consideration of various factors. In this article, we'll explore some key things to consider when embarking on customer journey mapping.

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