MOHRE Honours EDC During Official Visit to Strengthen Strategic Collaboration

We were honoured to welcome H.E. Mohammed Saqr Al Nuaimi, Assistant Undersecretary for the Support Services Sector at the Ministry of Human Resources and Emiratisation (MOHRE), along with Mr. Hussain Al Aleeli, Director of the Customer Voice Department, and the accompanying delegation to EDC’s headquarters.

The visit marked a meaningful moment of recognition, as MOHRE expressed its appreciation for EDC’s continued commitment, performance, and contribution in supporting the Ministry’s strategic objectives. This recognition stands as a testament to the dedication and hard work of the entire EDC team.

EDC-Mohre-Meeting-video_00417

 

Beyond appreciation, the visit also provided an opportunity for forward-looking dialogue. During the meeting, our CEO, Sultan Al Mahmood, together with EDC’s management team, engaged in strategic discussions with the MOHRE delegation to explore ways to expand collaboration, scale impact, and further drive excellence through innovation.

The conversations reaffirmed the strength of a long-standing partnership built on trust, alignment, and shared national goals. As digital transformation and service excellence continue to shape the future of government services, both parties expressed a shared commitment to deepening cooperation and delivering even greater value.

We look forward to the next chapter of this partnership and to continuing our contribution to initiatives that support the UAE’s vision and national success.

Circle
Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
Read Our Insights Arrow
Article image

The New Reality of Identity Fraud

As digital transactions surge worldwide, identity fraud is undergoing a rapid evolution, not just in volume but in sophistication.
Read More Arrow
Article image

Customer Communication as a Control Function

In many organizations, customer communication sits in an uncomfortable middle ground. It touches marketing, operations, IT, compliance, and customer service, yet it is rarely owned clearly by any one of them.
Read More Arrow
Article image

Making Compliance Easier Without Compromising Trust

Streamline compliance with modern document management. Improve efficiency, reduce audit stress, and enhance customer trust with EDC's innovative solutions.
Read More Arrow
Article image

The Shift from Storage to Control in Modern Document Management

Effective document management goes beyond storage; it's about control, clarity, and reliability to enhance productivity and decision-making.
Read More Arrow
Article image

Using AI to Make Customer Communications in the Insurance Industry More Effective

AI-enabled CCM enhances insurance communications by improving clarity, ensuring compliance, and providing insights for better customer interactions.
Read More Arrow
Article image

Human + AI: Designing the Right Combination for Customer Experience

Discover how combining human agents with AI can boost customer experience through faster resolutions, emotional sensitivity, and better customer service.
Read More Arrow
Article image

How a Modern CCM Bridges Regulation and CX in the Insurance Industry

Modern CCM platforms enhance compliance and improve customer communication in the insurance industry, building trust and loyalty.
Read More Arrow
Article image

Closing the Loop: Confidence Scoring and Human Review in IDP

Optimize document processing with confidence scoring and human review, ensuring accuracy, compliance, and efficiency in your IDP workflow.
Read More Arrow
Article image

How CCM Cuts Communication Template Sprawl

Streamline customer communications with EDC’s CCM to reduce template sprawl, enhance compliance, and speed up updates.
Read More Arrow
Article image

Compliance Is an Investment: Why ISO 27001-Certified Storage Pays Off

ISO 27001-certified storage boosts trust, reduces risk, and improves efficiency, making it a smart investment for better security and smoother operations.
Read More Arrow
Article image

Trust By Design

Discover how building and maintaining trust can transform customer relationships and drive loyalty in the Trust Economy.
Read More Arrow
Article image

Three Ways To Lose Customer Trust in Seconds - and How to Prevent It

Learn how to avoid common pitfalls that quickly erode customer trust and discover practical steps to build and maintain strong relationships.
Read More Arrow
Circle
Contact Us

Get Updated With The Latest Insights!

Subscribe today to read our insights and see how EDC can help you improve the customer experience of your business.
Contact sales by phone: +971 4 3150000
Contact sales by email: info@edc.ae