Still sending PDF statements and notifications?
Nine out of ten bank account-holders globally now use mobile banking apps, yet the monthly statement that lands in their inbox is often still a print-era PDF. On a standard phone screen, these PDFs are frequently slow to load, annoying to read and difficult to act on. Customers pinch-zoom to get the information they want, or give up altogether and then call the contact center for help.
Static PDFs also tend to add extra pressure on the compliance function of banking and finance companies because each time a rate changes, a scramble to update dozens of communication templates across the organisation can be triggered. This takes up a great deal of time and resources and comes with the risk of mismatched versions slipping through to the customer.
How a modern CCM solution helps
A Customer Communication Management (CCM) platform like EDC’s turns every statement, notice or reminder into one smart template that pulls in live data and sends it perfectly via email, text, app, or print.
- Design once, deliver everywhere. A single responsive layout that adapts automatically to every channel.
- Data merge. Financial data and personalised charts flow in from core systems the moment a document is generated.
- Point-and-click editing. Marketing and compliance teams update wording directly according to pre-defined authorizations.
- Built-in approvals. Version control, audit trails and role-based sign-off satisfy regulators without slowing releases.
The result is a mobile-first document that loads in seconds, invites action (for instance, tap to pay), and stays perfectly aligned with policy changes.
What success looks like
There are some clear improvements that organizations typically see when moving away from static PDFs to interactive customer communications, including:
- Fewer statement-related calls - as customers understand charges at a glance.
- Faster digital payments - thanks to embedded links that shorten the journey from notice to settlement.
- Higher e-statement adoption - because mobile-friendly documents feel worth opening.
- Quicker policy updates - wording changes move from approval to production in a single process.
- Lower print costs - because more customers opt for digital when it is genuinely usable.
These gains also tend to compound: clearer communications reduce friction today and free up resources for tomorrow’s innovation.
The takeaway
Static PDFs were suited to a world where customers opened emails on desktop screens. In a mobile-first era they can have a negative impact on customer satisfaction, support costs, and compliance. CCM solutions turn static statements and notifications into responsive, interactive touchpoints that give advantages to customers and financial institutions alike.
Replace the pinch-zoom PDF with a modern experience and watch customer satisfaction grow and costs shrink. Speak to an EDC expert to learn more.
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