Enabling Financial Institutions To Improve Startup Access To Banking Services

In recent years, the UAE has worked hard to ensure it is an attractive place to launch and grow new businesses and those efforts are certainly paying dividends.

Dubai is home to 90% of all the country’s scale-up startups. 87% of all funding rounds for UAE-based businesses are aimed at startups headquartered in the city (EconomicTimes). At the same time, Abu Dhabi is the fastest-growing emerging startup ecosystem in the MENA region, achieving 28% compound annual growth between 2019 and 2023 (MediaOffice).

While the number of new startups in the UAE is growing, so is the number of successful growth cases. Across the MENA region, the number of startup exits has almost tripled over the last eight years, from 15 in 2015 to 43 in 2023. In a sign that the country’s startup scene is reaching maturity, UAE-based startups account for more than 55% of the 2023 exits (AGBI).

Understanding the UAE’s startup success

Central to this success are the UAE’s free zones - economic hubs where foreign investors and entrepreneurs can retain 100% ownership of companies and often benefit from tax exemptions. Generous visa policies complement the free zone strategy, creating a vibrant business environment that encourages innovation.

It’s not all foreign investment, though. The UAE and MENA region is home to a comparatively young population, with 55% of residents aged 30 or under, compared to 36% in OECD nations (OECD). This contributes to a thriving community of young entrepreneurs and a sizable digital-native consumer base hungry for new technologies. Finally, regional financial institutions recognize the growth potential and are keen to continue driving and profiting from the UAE’s startup boom.

Onboarding in financial services remains an issue

Despite the generally friendly business environment, startups in the UAE still face several challenges. Most notably, navigating the intricacies of the country’s banking system and gaining access to financial services. This is understandable. To maintain the current high level of trust individuals and organizations have in regional financial institutions, comprehensive KYC, KYB, and onboarding processes are required

However, in the UAE, these processes are still often manual and involve large amounts of paperwork. Consequently, they are slow, labor intensive, and susceptible to human error. Often, startups are awarded their provisional business license to operate in the UAE but have to wait several months for a functional bank account because the KYB, onboarding, and verification processes take too long.

This is challenging for the startup because they cannot conduct their business fluidly. It is a problem for banks and financial institutions because they are offering a subpar customer experience and they risk losing customers to other, newer organizations that can onboard quickly. And it is not ideal for the free zones, which pride themselves on eliminating obstacles to commerce.

EDC solutions enhance documentation and speed up onboarding

Fortunately, startups and established tech businesses are also developing effective solutions to this problem. New partnerships between banking institutions and organizations like EDC are helping to smooth out this process and speed up access to financial services for new startups in the UAE.

EDC achieves this by equipping banks, financial institutions and other entrepreneurial organizations with innovative electronic KYC and KYB solutions that utilize ICP services and trusted and accredited authentication modules to automatically verify trade licenses, Emirates IDs, and other important documentation in real-time.

This enables organizations to offer a first-rate customer experience to residents, non-resident individuals and non-resident corporates by automating documentation verification, minimizing paperwork, and implementing workflow safeguards that ensure compliance and prevent human error. The EDC solution empowers financial institutions to eliminate the barriers that have previously prevented startups from gaining easy access to financial services. The result is a more satisfactory customer experience and a competitive advantage over other service providers.

Most importantly, EDC solutions guarantee compliance with all KYC and KYB regulations, offering financial organizations a trusted means of improving onboarding. The ability to provide startups with bank accounts and other critical financial services promptly without compromising customer trust is key to the continued success of the UAE’s startup ecosystem.

Learn more about EDC onboarding and verification solutions

EDC verification solutions contribute to faster onboarding, smoother processing, guaranteed compliance, and happier customers. In an increasingly competitive marketplace, this ensures financial services providers stand out and can distinguish themselves from competitors.

To learn more about how EDC solutions enhance your organization’s ability to offer accessible financial services to startups, speak to one of our expert advisors today.

Circle
Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
Article image

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
Read More Arrow
Article image

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
Read More Arrow
Article image

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
Read More Arrow
Article image

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
Read More Arrow
Article image

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.
Read More Arrow
Article image

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.
Read More Arrow
Article image

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?
Read More Arrow
Article image

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.
Read More Arrow
Article image

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.
Read More Arrow
Article image

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.
Read More Arrow
Article image

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands
Read More Arrow
Article image

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.
Read More Arrow
Circle
Contact Us

Get Updated With The Latest Insights!

Subscribe today to read our insights and see how EDC can help you improve the customer experience of your business.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae