Digitally Identify and Authenticate Your Customer

Digitization is making its way through diversified business and its processes. Owing to the increasing penetration of digital trends, one such business process of “Knowing Your Customer” has evolved from the conventional physical documentation method to electronic means.


On 24 January 2021, The Khaleej Times reported that the Central Bank of UAE has imposed financial sanctions on 11 banks for a sum of over AED 45.75 million. These sanctions were imposed for the violation of Article 14 of Federal Decree Law (20) pertaining to Anti-Money Laundering (AML) and Combating Financing of Terrorism (CFT) and other illegal activities. As per the Central Bank licensing mandate, it is necessary that financial institutions validate the customer information with the regulatory database during the onboarding process as well as during periodic renewal/updates.


The present-day KYC is a labor-intensive process. This cumbersome process could have inaccuracies affecting the validation with the compliant databases, thereby yielding inaccurate results. Moreover, manual verification leads to increased turn-around times, incoherent data, and manpower costs. The failure of the financial institutions to detect and rectify such inaccuracies are often late and could cost them dearly, leading to millions in penalties.


Why EDC for e-KYC?

Electronic Documents Centre (EDC) has partnered with a digital-services company DigitalTrust Technologies to provide organizations with a unique solution of authenticating customer information efficiently and accurately, in compliance with UAE Central Bank regulations.


EDC enables businesses to read the Emirates ID, capture the information, biometrics and authenticate the information online with ICA database for an individual. We provide a broad scope of services in terms of the e-KYC solution, certified hardware (devices), Integration services and operational efficiency, EDC is a one-stop solution to cater to all your requirements and help you with your KYC process.


As the launch of e-KYC is bolstering the digital transformation of many businesses, EDC can provide you its best services to efficiently handle the “Know Your Customer” process.


To know more on e-KYC, please click here.


Circle
Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
Read Our Insights Arrow
Article image

Before AI Can Use Your Documents, Someone Has to Organise Them

The organizations that got value from AI over their own content already had an indexed digital archive. What made the difference, and why starting the work now still counts as early.
Read More Arrow
Article image

Every Letter You Send is a Record You May Have to Produce

What regulated businesses have to prove about the statements and notices they send, and what to look for in a customer communications platform before it becomes a problem.
Read More Arrow
Article image

The Question That Stops Every AI Pilot

Most enterprise agentic AI pilots stop when information security asks where the data went. Why observability, scoped permissions and data residency decide which deployments reach production.
Read More Arrow
Article image

Why the Hardest Fraud Passes Every Individual Check

Why single-document checks miss onboarding fraud, and how cross-document correlation surfaces the inconsistencies that identity and KYB verification are built to catch.
Read More Arrow
Article image

From Weeks to Minutes: How AI Is Transforming Banking Onboarding in the UAE

Discover how AI is revolutionizing banking onboarding in the UAE, reducing processing times from weeks to minutes while enhancing compliance, customer experience, and operational efficiency.
Read More Arrow
Article image

When the Lawyer Calls: How Document Management Systems Support Legal Hold

How document management systems support legal hold obligations under UAE civil procedure, DIFC, and ADGM frameworks — from custodian notification to retention suspension and audit trails.
Read More Arrow
Article image

Physical Site Verification: Why Digital KYB Isn't Always Enough

Why digital KYB checks alone leave UAE financial institutions exposed — and how physical site verification closes the gap for SME lending, trade finance, and regulatory onboarding.
Read More Arrow
Article image

Compliance by Design: How Document Management Systems Reduce Regulatory Risk

How document management systems help UAE financial institutions meet compliance requirements through retention policies, audit trails, and data residency controls.
Read More Arrow
Article image

Compliance in Document Management

Explore the core compliance requirements for document systems, including retention governance, auditability, integrity controls, and lifecycle traceability.
Read More Arrow
Article image

From Archived Records to Intelligent Data

Discover how digitization goes beyond document storage to data activation, enabling searchable archives, advanced analytics, and AI-driven insights from your records.
Read More Arrow
Article image

Bringing Accountability to the Document Lifecycle

Learn how accountability across the document lifecycle improves compliance, transparency, and control in managing business records and information.
Read More Arrow
Article image

Digitization Without Governance Creates Digital Clutter

Learn how information governance prevents digital clutter and helps organizations manage data efficiently and securely.
Read More Arrow
Circle
Contact Us

Get Updated With The Latest Insights!

Subscribe today to read our insights and see how EDC can help you improve the customer experience of your business.
Contact sales by phone: +971 4 3150000
Contact sales by email: info@edc.ae